The survey on organisational well-being in the company, carried out during 2011, resulted in an Action Plan for 2012 which focused in particular on four areas, considered most sensitive to improvements: centre-periphery relationships, people, work spaces and tools, and simplifying internal bureaucracy.

For each of these four, specific actions involving several corporate Departments and Units were identified, with a calendar of timing and performance of such activities. All the actions identified were also included in the Balance Scorecard for Top Management and the Departments, in order to ensure that they were monitored and performed correctly.

The Action Plan was published, as usual, on the corporate Intranet to allow all personnel to read it. Among the actions being carried out or already completed are the initiative for involvement on Corporate Loyalty, revision of the company's Document Management System, the Total Reward Statement for executives and middle managers, and improvement of the quality standards for Terna's offices.

At the end of 2012 a sample of employees was involved in three focus groups and two discussion panels on the subject of Terna's social commitment (see also the box “Terna's multi-stakeholder survey on the company's societal commitments”).

In February 2013, referring to 2012 activities, the bi-annual survey on the effectiveness of training was launched. This involves everyone who has human resources reporting to them. 

Relations with Trade Unions

The relationship between Terna and the trade unions at the Company level is governed by the “Protocol on the industrial relations system” which defines a system of relations divided into contract negotiation, discussions, consultation and advance and/or periodic information.

In the three years 2010-2012, bargaining with the industry trade unions led to the signing of 41 written agreements.

As regards 2012, industrial relations activity was characterised, in the first half of the year, by discussions with the national trade union secretariats on the new corporate framework of the Terna Group, which ended – after the procedure set out in Art. 47 of Italian Law No. 428/90 concerning rental of the business unit by Terna S.p.A. to Terna Rete Italia S.p.A. – with the signing of a written agreement.

During the second half of 2012, negotiations were held for the renewal of the National Collective Employment Contract for the electricity industry, which expired on December 31, 2012. The renewed National Collective Employment Contract was signed on February 18, 2013.

Discussions also began with the National Secretariats of the trade unions on the new organizational model of Terna Rete Italia's Operations Department.

Finally, on November 20, 2012, an important agreement was signed with the National Secretariats of the Trade Unions to consolidate an industrial relations model of a participatory type; also through agreement on the purposes and objectives of training and to implement the Plans for Training and for access to financing on the part of Fondimpresa.